Intelligent Messaging
Delightful claim communications with less work for all
Research shows that claimants and policyholders want to communicate in their preferred language and medium--be it text, email, or encrypted in-app messaging--but they don’t want to download an app to do so.
Claims professionals meanwhile don’t want to switch their workflow or systems to message with the claimants and policyholders they serve.
That’s why we built an intelligent messaging platform, to solve for these needs, making it more efficient for claimants and policyholders to manage their claims, while reducing the administrative burden of claims professionals.
Get a demo
Intelligent messaging features:
Two-way Texting
Two-way texting is table stakes in claims management, but texting alone won’t help you connect with all claimants and policyholders.
For that, you need to offer omni-channel messaging, including email and encrypted messages, and your claimants and policyholders need to be able to pick the medium(s) that work best for them, while not making your claims professionals change systems or workflows.
Gain Life’s claims communication platform gives you this ability, all without requiring any sort of app download.
Translation
Serve the needs of non-English speakers with messages (and an app, plus documents too) translated in over 100 different languages.
All content is written for an 8th grade reading level to ensure more accurate translations, and both the original and translated messages are provided to reduce the potential for confusion.
We also offer real-time voice call translation. You can learn more about that feature under the Automated Claim Handling Section of our website, or better yet, schedule a demo to see it in action.
Reminders
Provide timely and relevant, automated, reminders to your claimants and policyholders for essential to-dos such as completing a document or responding to a question.
The intelligence behind what reminders to send, and when to send them, is based on our team’s behavioral science expertise, yet are fully configurable based on your company’s needs.
Chatbot
Give your claimants and policyholders 24/7 access to information, so they get what they want when they want it, while reducing the administrative burden of your claims professionals.
Chatbots can be configured by a wide number of factors such as claim type and jurisdiction, utilizing best practices, while still giving your team's control of the experience.
Suggested Responses
Leveraging Gain Life’s proprietary datasets and machine learning models, we can serve up suggested responses to claims team members, so they don’t have to write responses from scratch, and can instead save time by just editing, approving, and sending responses that have been crafted based on best practices of high-performing claims professionals.
Clients can even choose the appropriate level of empathy for their automated suggested responses to help ensure exceptional customer service and consistency to your brand.
Ready to improve your claim outcomes?
Join the growing number of carriers, employers, and TPAs using Gain Life's AI-enabled claims communication platform to save claim costs, improve efficiency, and provide a better claims experience for all parties.
Get a demo