Precision Guidance

Provide 24/7 claim support and guidance with no extra work for your claims team

Put the insights and expertise of your best claims professionals directly into the hands of your claimants and policyholders, so they can get the support and guidance they want, when they want it.

Get a demo

Precision guidance features:

Simplified Explanations

Our claim guides are intended to set expectations with claimants and policyholders, to prep and reinforce what their claims professionals share with them.

They’re written at an 8th grade reading level, and illustrated like a children’s storybook.

This simplicity and easy access to helpful claim insights are what drives the high engagement of these guides–e.g., viewed on average ≥ 3 times over the course of a claim.

Resources

Provide dozens of claim-focused psychosocial resources if and when appropriate. These can help alleviate a portion of the support typically required by an adjuster or other claim team members. They’re also fully configurable to the needs of your organization and the types of claims you manage.

FAQs

Give claimants and policyholders instant access to FAQs in the palm of their hand, so your claims professionals don’t have to repeat themselves, and claimants and policyholders don’t have to wait to get many of their questions answered.

FAQs are jurisdictionally-specific where appropriate, and can be configured to the needs of your organization.

Compensation / Reimbursement

Instantly give your claimants and policyholders answers to one of their most pressing questions–e.g., when do I get paid.

Provide a full history of all compensation and/or reimbursement payments, along with when to expect their next payment if applicable.

Ready to improve your claim outcomes?

Join the growing number of carriers, employers, and TPAs using Gain Life's AI-enabled claims communication platform to save claim costs, improve efficiency, and provide a better claims experience for all parties.

Get a demo