Document Management
Automating document management to streamline the claim process
Automatically send requests to claimants and policyholders to upload photos and videos, sign documents, complete documents that have been auto-filled for them, acknowledge receipt of letters received, and electronically notarize forms as required.
Make life easier for your claims team by having all of these requests go out without them lifting a finger, and have completed documents instantly make their way back into your central evidence repository and/or claims system.
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Document management features:
Photo and video Uploads
Automatically request from claimants or policyholders via text and email that they upload photo and video evidence, which when sent instantly makes its way into the appropriate place in your claim system for your review.
Electronic Signature
Get signed documents back significantly faster (i.e., hours vs. days or weeks) and easier by enabling the digitization of every document that doesn’t require a wet signature, so they can be electronically completed and signed with just a few keystrokes via phone, tablet, or computer.
Auto-Fill Documents
If the information required to complete a document already exists in your claim, RMIS, or other system, all applicable fields within that document can be instantly populated with these data to ease the cognitive load required of the claimant or policyholder. This translates into more accurate documents received more quickly.
Acknowledgement
For letters that your team wants confirmation they were received and read, this feature automatically sends the letter, alerts the claimant or policyholder that it requires their attention, tracks that it was opened, and returns a read receipt once it’s acknowledged as read.
Electronic Notarization
For documents that require notarization, provide the benefit of e-Notarization to claimants or policyholders, so they don’t need to print the document, find a notary, and scan or mail the document back for confirmation. This saves them time, money, and headaches, as well as gets claims closed faster if and when a notarization is required.
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Join the growing number of carriers, employers, and TPAs using Gain Life's AI-enabled claims communication platform to save claim costs, improve efficiency, and provide a better claims experience for all parties.
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