Claims come with both direct and indirect costs. While direct costs are straightforward, indirect costs—like lost productivity, overtime, and time spent managing the process—are harder to measure but just as significant. Our solutions help reduce both by speeding up the claims process and removing barriers such as language and communication delays.

Key Benefits

• Experience Modification Rate (EMR): Lower your EMR by shortening claim duration, enhancing Return to Work (RTW) programs, and addressing secondary cost drivers effectively.

• Indirect Costs: Save on lost productivity, overtime, potential employee replacement, the time spent on claims management, cost-drivers tied to adversarial perceptions, and reputation management.

Gain Life can help employees return to work faster by streamlining the claims process and providing easy, automated communication. Access real-time appointment information, upload RTW slips, communicate through text or multilingual messaging, and receive updates quickly—making the entire process more efficient for everyone.

Key Benefits

• Faster Return to Work: Timely updates with appointment reminders and seamless upload and processing of RTW documentation.

• Streamlined Multilingual Communication: Use text and multilingual messaging to connect with employees in their preferred language, reducing misunderstandings and delays.

• Real-Time Insights: Access live appointment information, helping employees and managers stay informed and aligned throughout the process.

• Customizable RTW Protocol Pathways: Align with employer-specific return-to-work cadences and provide clear, step-by-step process guidance for all stakeholders.

Gain Life improves key metrics that affect both your bottom line and your operational efficiency. From loss ratios to claims closure ratios and customer satisfaction, we provide actionable insights and tools that help you hit your goals.

• Claims Closure Ratio: Speed up the process with automated workflows to improve closure rates and resolve claims faster.

• Average Claim Cost: Lower costs by addressing delays, reducing fraud, integrating transportation solutions (e.g., rideshare platforms), minimizing onsite interpretation expenses, and decreasing litigation needs.

• Customer Satisfaction: Boost claimant and policyholder satisfaction with faster, clearer communication, on-demand resources (like FAQs and policy or jurisdiction-specific guidance), and more meaningful engagement.

• Claims Handling Time: Save time by automating repetitive tasks, syncing real-time appointment information, and streamlining documentation and follow-ups.

• Litigation Rates and Costs: Enhanced communication and claimant engagement reduce the likelihood of attorney representation. When attorneys are involved, your defense firms will spend less time billing for administrative queries like "Where’s my check?" or "When’s my appointment?" or other FAQs thanks to self-service features in the platform.

• Timely Reporting: Gain Life ensures claims are handled promptly, reducing the risk of delays, missed deadlines, and penalties.